Tenants

Finding a Rental Home is more than just taking the first available house. We know that there are questions every tenant wishes to know before signing on the dotted line - that's why we prepared our most commonly asked questions regarding our services and some situational cases.

Please feel free to reach out should you have any detailed questions!

Tenant FAQ

Q: Can I reach Staff after hours?

A: Of course, after hours we can be reached at

Call (805) 260-0250, and our automated phone system will direct you or assist you. We assign a property manager to your property along with the signed Management Agreement. You will also have their personal contact information in case of emergency.

Q: How Do I Become A Tenant?

A: If you are interested in renting one of CCPM's vacant units, the first step is for all applicants 18 or older who will occupy the unit to fill out a detailed application, and follow the steps outlined in the application, including payment of an application fee for each adult occupant. CCPM does have criteria based on income, credit, and previous rental history. Once your tenancy has been approved, you will be asked to remit a deposit to hold the unit, and all occupants 18 and older will be asked to sign a lease and remit money (via certified funds) for rent and security deposit. No unit will be held until a non-refundable deposit (via certified funds) is remitted. Please read the lease and any attached documents very carefully, because they are legally binding. If you violate the lease in any way, you may wind up losing the right to live in your apartment. Rent collections are strictly enforced, as are noise rules and pet policies. If you plan to get a pet, be sure to find out whether a pet will be allowed before signing the lease. If there is anything in the lease, House Rules, or in the unit itself, with which you may have issues, be sure to discuss this with CCPM before you move in.

Q: Do you sell real estate too?

A: Yes, our parent company Hacienda Realty, LLC is a turn-key Real Estate Firm that Buy and Sell Real Estate. Many of our property owners of Investment property at some point will desire to sell and no one is better to list the property on the market and secure the highest than us because we know the property so well. Many of our clients have purchased their first property with us and decided to rent allowing us to secure well-paying tenants. At Central Coast Property Management, we are a one-stop shop qualified to handle all of your real estate needs. Whether buying, selling or renting, you are in good hands with our CCPM Team.

Q: How do I Report A Repair?

A: You may submit a maintenance request using your online resident portal or you may call our office at 805-260-0250 during normal business hours, Monday through Friday, 9 am to 5 pm. If you have an after-hours maintenance emergency, please call 805-260-0250. Please call CCPM rather than repair a maintenance problem yourself, as, except for specific circumstances provided for by law, you will not be allowed to deduct the costs of the repair from your rent. If you or your guests caused a problem, such as inappropriate items flushed down the toilet, you will be charged for the repair.

Q: What is considered an Emergency?

A: A maintenance emergency is defined as a maintenance problem that will cause a safety hazard to residents, or imminent damage to property so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, sink, or tub, a broken pipe with gushing water, or a sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area.

Q: Will CCPM notify me when a repair person is on their way to my home?

A: CCPM will give you a 24-hour notice to enter unless you agree to allow CCPM's vendor to enter your home on an as-available basis. There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. There is no requirement for CCPM to give you notice if there is a suspected emergency, such as a burst pipe.

Q: What happens if I don't pay my rent?

A: If your rent is not received when it is due, by the first of each month, you will be served a legal notice to pay your rent. If rent is not received by the time the notice expires, you will be subject to eviction proceedings. If you plan to be out of town when rent is due, you still need to make sure before you leave that your rent is paid. Being out of town does not excuse you from paying the rent. Rent must be paid regardless of any personal circumstances or problems you may have. This is part of your lease agreement, which is a legal document voluntarily signed by you. If your rent is late, you will be assessed a late fee, and if your check bounces, you will be assessed a bounced check fee.

Q: I want to have an additional person move in. What should I do?

A: Any person not on the lease may occupy the unit only with the written permission of CCPM, and that person needs to be approved as a tenant by CCPM. You may be charged more rent if that person is in addition to, rather than instead of, a present resident. If an additional person is found to live in your unit, WITHOUT CCPM's permission, you may be subject to eviction and/or a rent increase.

Q: When I move out, how will I receive my security deposit? Can it be used for last month's rent?

A: Security deposits are NEVER to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the tenant or their guests. If you do not pay any rent, including the last month you are in the unit, you may be subject to eviction proceedings. You are entitled to an accounting of your security deposit as well as the appropriate refund, within 21 days of your moving out of the unit. You must provide an accurate forwarding address to receive your accounting.

Q: Is Renters Insurance Required?

A: Yes, Rental insurance is required upon move-in, with minimum liability limits of 100,000, the tenant can obtain a policy directly with their insurance broker, or CCPM can recommend local insurance brokers.

Q: What are the tenant's costs upon move-in? Are utilities included?

A: Upon move-in, the tenant must pay the security deposit, equivalent to monthly rent( In some cases it can be higher), and the first month's rent. Utilities are under the tenants' responsibility, and they should have everything programmed upon move-in. CCPM Will provide a list of numbers for all utility lines.