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Keys To The New Place

LANDLORD FAQ

We know that there are tons of questions that come along with turning over your property to manage - that's why we prepared our most commonly asked questions regarding our services and some situational cases., Please feel free to reach out should you have any detailed questions regarding your property!! 

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LANDLORD FAQ

Q: Can I reach Staff after hours?

A: Of course, after hours we can be reached 805-260-0250 and our automated phone system will direct you or assist you. Along with the signed Management Agreement, we assign a Property Manager to your property, you will also have their personal contact information for cases of emergency.

Q: Do you sell real estate too?

A: Yes, our parent company Hacienda Realty, LLC is a turn key Real Estate Firm who Buy and Sell Real Estate. Many of our property owners of Investment property at some point will desire to sell and no one is better to list the property on the market and secure the highest than us because we know the property so well. Many of our clients have purchased their first property with us and decide to rent allowing us to secure well-paying tenants. At Central Coast Property Managment , we are a one stop shop qualified to handle all of your real estate needs. Whether buying, selling or renting, you are in good hands with our CCPM Team.

Q: How and when do I get my checks?

A: You tell us how you want your payments - direct payment or checks. We will get them out to you within 48 hours of collecting payments. Our on-line portal also shows accurate up to date financial information. We usually pay our property owners before the 7th of the month. We focus on increasing your profit and paying you as quickly as possible.

Q: How is rent collection handled?

A: Per California Law rent is due the 1st of every month and late after the 5th of the month. We allow tenants to pay on line through their portal, mail in payments which have to be, postdated prior to the 5th of the month or bring them in the office during normal business hours (M-F 9-5).

Q: How long of a lease do you sign?

A: As a Property Owner you can stipulate what lease terms you are willing to accept. Common lease terms are 1yr, 2yr, Month to Month, or 6 month lease.

 

Q: How much security deposit do you charge the tenant?

A: Security deposits are set based on rent amount and credit report. Per the instruction of the Property Owner and based on risk assessment, security deposits can range from one full month of rent, 1.5 month rent amount or 2 full month rent amount to be held as security deposit.

Q: How soon can you start managing my property?

A: Security deposits are set based on rent amount and credit report. Per the instruction of the Property Owner and based on risk assessment, security deposits can range from one full month of rent, 1.5 month rent amount or 2 full month rent amount to be held as security deposit.

Q: What type of reports do I get and how often?

A: Through our online portal, Property Owners are able to view their properties and financials in real time. They are able to view income statements, payables, rent collections, monthly and yearly profit and loss. You will also have the ability to set up reports and the frequencies of when they will be created and sent out.

Q. How do you advertise your vacancies?

A. Central Coast Property Management starts the marketing process as soon as we are advised of a vacancy. We gather photos & video of the unit and place ads on our website and many other online rental searches. We update these ads EVERY DAY until your vacancy is rented. We will also put yard signs on your property lawn giving rental prospects access to our services. Ads are also placed in the print media, neighborhood flyers, and social media.

Q. How do you handle Security Deposits?

A. When your resident vacates, we will provide all required accounting of the resident's security deposit within the time legally allotted. If there are damages they will be deducted from the security deposit. We are allowed by law to charge the resident's deposit for rent, damages above normal wear and tear, and cleaning. We want you to know that we consider this an important time in the management cycle, and we will protect your interests.

Q. What happens if there is an emergency after business hours?

A. When you hire Central Coast Property Management, we become responsible for your property 24 hours a day. There is always a staff member on call to quickly address emergencies. And, we have access to vendors who can respond in an emergency, no matter what the hour.

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